Help centre
How can we help?
Quick answers about orders, delivery, payment, warranty and repairs.
Orders & delivery
Do I need an account to order?
No. You can check out as a guest with just your name, mobile number and address.
How do I know my order is confirmed?
Our team calls you after you place the order to confirm the items, price and address.
How long does delivery take and how much does it cost?
Delivery options, charges and estimated times for your district are shown at checkout before you place your order.
Can I pick up my order from the store?
Yes — choose "Store pickup" at checkout (if available) and we will call you when it is ready.
Payment
Which payment methods do you accept?
Cash on delivery all over Bangladesh. bKash, Nagad and card payments are coming soon.
Do you offer EMI?
EMI may be available on selected products with selected bank credit cards. Call us to check for the product you want.
Warranty & returns
Are your products genuine?
Yes. We sell only genuine products from official channels, with the official brand warranty.
What if my product arrives damaged or faulty?
Check the package at delivery. If something is wrong, contact us quickly with your order number — see our Return & Refund Policy.
Repair & services
Do you repair devices that were not bought from you?
Yes. Call or WhatsApp us with the device and problem and we will give you a quote.
Do you give a price before repairing?
Always. We diagnose first and no work starts without your approval.
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